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Tohamy Gad has been promoted to front office manager of Copthorne Hotel Dubai.

Gad joined the hotel in 2009 as guest service agent. Prior to his resent promotion, he assumed the role of night manager and later advanced to assistant front office manager.

As front office manager, Gad will be responsible for leading the teams of front desk, guest relations, telephone operator, bell service and transportation, with an emphasis on further developing the front office colleagues, improving guest satisfaction results and incremental revenue generation.