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Sajida Ismail continues as Etihad Airways’ vice president of service and hospitality.

 

She will be responsible for designing the airline’s service at all customer touch points and will also be in charge of the development of training standards for all staff working inflight, as well as at airports, lounges and crew training centres.

Ismail takes on the position after serving as the carrier’s head of product and service standards.

Prior to joining Etihad Airways, she worked for Gulf Air for 20 years in various senior marketing and product-related roles.