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Laurent Voivenel Laurent Voivenel

Laurent Voivenel, CEO, Hospitality Management Holdings

Gen Y […] are tech-dependent. “Gen Y are not tech-savvy. Rather, they are tech-dependent and, therefore, cannot live without technology.

They are looking for instant gratification and convenience at the touch of a button.

They demand efficiency and speed at every step, be it the booking process or the actual stay at the hotel. Basic to any operation today is high speed connectivity and digital engagement.”