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RJ revealed that the partnership is part of its strategic roadmap to improve the traveller experience RJ revealed that the partnership is part of its strategic roadmap to improve the traveller experience

Royal Jordanian Undergoes Digital Transformation with Amadeus

Aiming to witness a landmark digital transformation, Royal Jordanian (RJ) has signed its new-term partnership with Amadeus IT Group.

The airline has signed for the full Amadeus Altéa suite, meaning its critical systems including reservation, inventory and departure control will be moving onto Altéa technology, as well as renewing its distribution agreement with Amadeus.

“One of the key success pillars in our turnaround plan is the continuous enhancement of passenger services across all touch points,” explained Stefan Pichler, president, RJ.

The new agreement is expected to support RJ’s efforts to enhance the customers' experience from the moment they plan to book until they board the aircraft. The innovative solutions is anticipated to give passengers more options, like paying for services at the airport or paying a small fee to lock in a fare at a particular price when they book online. In addition, through Amadeus’ Altéa technology RJ will have access to the latest NDC capabilities.