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Airports Council International (ACI) has announced that the theme for the current years Airport Service Quality (ASQ) Forums is titled, Cultivating a customer experience airport community. 

The theme recognises that putting the passenger first is a shared priority among all aviation stakeholders and ACI will give focus to the role of all members of the airport community in creating a culture of customer service excellence.

The aviation professionals will meet in China on April 26 – 28, in Europe on September 13 – 15 and in the US on October 2 – 4, where ACI will emphasise the key role that all members of the airport community play in providing an excellent customer service.

Antoine Rostworowski, director, airport customer experience and technology, ACI World, commented, "The venues for this year's ASQ Forums are diverse, and we expect attendees at each event to take away unique, regionally informed insights into how they can develop a culture of customer experience at their airport."