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Bad weather, natural disasters and strike actions cost the travel industry up to an estimated USD60 billion annually, equating to some eight percent of global industry revenues, according to a new report on flight disruption.

Shaping the Future of Airline Disruption Management, written by airline IT consultancy, T2RL, and commissioned by Amadeus, also finds that disruption spreads virally throughout the travel ecosystem; the knock-on impact of planes and crews not arriving as intended means highly optimised networks see further cancellations and delays often from a relatively minor initial problem.

“Disruption management is one of the most significant operational challenges our airline customers face,” stressed Julia Sattel, global head, airline IT, Amadeus.

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