Commenting on Eid’s appointment, Thomas Orchard, complex general manager, Starhotels Collezione’s three London properties said, “I am delighted to welcome Mishaal to The Franklin London and to the Starhotels family. He is an outstanding individual of significant experience and knowledge who is ready to take the next step forward in his career and look after one of the finest boutique hotels in London. I very much look forward to working with Mishaal to continue to develop memorable experiences for our guests and a rich and rewarding work environment for our team.”
Eid joins The Franklin from another Small Luxury Hotels of the World property in London, the five-star Flemings Mayfair Hotel, where he joined in 2017 as front of house manager for two years, before being promoted to rooms division manager in 2019. Prior to moving to London in 2015 to join Park Plaza Hotels, Eid was part of the pre-opening team of the JW Marriott Marquis Dubai, leading a team of 63 associates in the reception, concierge and instant service departments.
One of Eid’s key attributes is using his wealth of experience in different hotel departments to train new staff members and mentor the careers of up-and-coming hospitality professionals. He is an active member of AICR International and sits on their mentoring committee.
Bilingual in Arabic and English, Eid is a keen footballer and runner, frequently taking to the streets of London to explore the local neighbourhoods surrounding The Franklin so that he can recommend the best new experiences to guests.