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In December 2017, Abu Dhabi Airports’ smart tech project began its trial operations In December 2017, Abu Dhabi Airports’ smart tech project began its trial operations

Abu Dhabi Airport Undergoes Digital Transformation

Abu Dhabi International Airport announced the implementation of smart passenger flow and queue management technologies, to boost efficiency in day-to-day operations across check-in, security, immigration and baggage-claim in terminals one and three.

The new technology is anticipated to dynamically manage airport resources and ultimately increase capacity and passenger satisfaction.

“Improving customer service whilst maintaining the highest standards in safety, security and operational efficiency, through innovative solutions is one of our key goals at Abu Dhabi Airports,” commented Abdul Majeed Al Khoori, acting CEO, Abu Dhabi Airports.

The airport adopts smart technologies which include the Internet of Things and business intelligence that ensures efficient, smooth and proactive airport operations. The collected data allows the airport operations to react with necessary measures against any challenges in the passenger flow that might arise, in a timely manner.

More than 450 sensors have been installed in 19 areas across the two terminals enabling real-time monitoring. The system also ensures queue management efficiency and incident management, as well as allocating resources based on the predictive analytics of passenger flow and volume, thus aiding seamless airport processes.