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Natalia Ezerskaya Natalia Ezerskaya

Natalia Ezerskaya, Director, Mandarin Travel Company, Khabarovsk, Russia

When and how did you get involved in the tourism industry?

I started working in the tourism industry in 1984, after being a student of the faculty of foreign languages at the university.

At that time I was a part-time English speaking guide at Intourist in Khabarovsk.

What are the most important attributes of a good travel agent/tour operator?

The knowledge of tourist products, quality of service as well as the ability to listen and understand clients’ wishes and expectations.

What is the most frequently asked question that your company receives from customers?

Where to go for a holiday?

What are the must-visits and must-dos in Russia that nobody should miss?

I think it is good to visit St Petersburg, a historical city, and Russian Far East with its beautiful nature.

Which destinations are on your bucket-list?

Georgia and Portugal.