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Qusai Helwani Qusai Helwani

Qusai Helwani, General Manager, lanet4Travel, Vienna, Austria

When and how did you get involved in the tourism industry?

I started working in this business in 1995 when I completed my travel and tourism studies in Damascus.

What are the most important attributes of a good travel agent/tour operator?

A tour operator should be familiar with the destination and the product that he offers to clients in order to tailor a convenient package with a suitable price.

What is the most frequently asked question that your company receives from customers?

Since Austria is a famous musical destination, most of our clients ask about the opera concerts and other musical activities which are available throughout the year, in addition to visiting the house of famous musicians such as Mozart, Haydn and others.

What are the must-visits and must-dos in Austria that nobody should miss?

Visiting traditional restaurants and trying the local cuisine is highly recommended, from the special Würstelstand in Vienna to Grinzing [...], and Salzburg with its picturesque [views] or even a family restaurant at one of the beautiful Austrian lakes.

Which destination is on your bucket-list?

Cuba and other Latin American destinations are always on the list of top destinations which I need to experience as they are full of history, culture, music and more.