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Robyn Galloway Robyn Galloway

Robyn Galloway, Managing director, Innovative Travel Company, Christchurch, New Zealand

When and how did you get involved in the tourism industry?

I started in retail travel in Christchurch in 1979, as a receptionist.

The role included booking [travel] tickets by phone which often encountered lengthy delays.

[...] It was very simple technically, but it did mean that clients always came to a travel agent, as it was too difficult otherwise.

What are the most important attributes of a good travel agent/tour operator?

In-depth personal knowledge of tourist regions, accommodation, transfer and sightseeing providers. [...] An uncompromising attention to detail.

Strong business and long-term relationships with key tourism providers.

What is the most frequently asked question that your company receives from customers?

What destinations, sightseeing and experiences should I include in my New Zealand itinerary?

[...] However, smaller groups and incentive requests are becoming more common.

So then the questions relate very much to the detailed experiences that clients can enjoy. [...]

What are the must-visits and must-dos in New Zealand that nobody should miss?

There is always an opportunity to experience an adventure or just immerse yourself in nature’s quiet idyllic spots.

[...] Rotorua is known for its Maori culture and renowned for its geothermal parks [...]. Queenstown is the adventure capital and is surrounded by magnificent scenery in every direction.

Which destination is on your bucket-list?

Like many who live in such a breathtakingly beautiful country, it can be easy to take it for granted.

[...] I like trying out luxury lodges