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Raheesh Babu Raheesh Babu

Raheesh Babu, Chief operating officer, Musafir, Dubai, UAE

When and how did you get involved in the tourism industry? We started as a small brick and mortar travel shop out of Sharjah and now are a leading online travel agency based in India and the UAE.

We have been operational for over 11 years and now are branching out to Saudi Arabia and Qatar in the coming months.

What are the most important attributes of a good travel agent/tour operator?

Great service and customer satisfaction at the centre of whatever the travel agent does and [this] will eventually reap rewards in the long-run.

What is the most frequently asked question that your company receives from customers?

We receive a lot of queries on our 24/7 call centre for booking assistance but the most frequently asked questions are [pertaining to] extra baggage and visa assistance support for our loyal customer base.

What are the must-visits and must-dos in Dubai that nobody should miss?

The must-visits are all the old city and souq charms along with the newer tourist attractions in new Dubai. At the Top at Burj Khalifa is an experience in itself.

The various cuisines available at various outlets is a must-do for any foodies. Overall, a mix of culture, food, attractions, the dunes and the beach would make my ideal Dubai holiday.

Which destination is on your bucket-list?

My next destination would be Switzerland with my family. I would love to dip into a few of those Swiss chocolates.